2 Years Limited Warranty
We aim to provide our dealers and their customers a premier after sales service. To ensure this, our products are manufactured to the highest standards, limiting the need for repair or replacement
The warranty covers any defect that is attributable to a manufacturing or assembly fault from the first day of the purchase. The warranty covers all parts and labour for two years
N.B. This warranty does not cover any defect that is due to misuse or abuse during the operation, handling, transportation, or storage of the products
To request warranty service, the end user must contact Totalcool warranty department on a Monday to Friday during our normal working hours on 01200 423109 or via email to firstname.lastname@example.org.
At weekends or Bank Holidays the first point of contact could be the retail outlet where the purchase was originally made, if the dealer cannot rectify the fault, then they should respectfully ask their customer to contact Totalcool when the office re-opens
If any warranty issue cannot be resolved by the initial phone contact with the end user, Totalcool will arrange collection of the faulty product, carry out the appropriate repair work and return the item to its owner. The remainder of the 2-year warranty period will remain in place. This process should take no more than one week although we endeavour to do this in just a few days
If the product cannot be repaired a replacement unit will be sent by Totalcool to the end user
In exceptional circumstances where the customer requests an immediate resolution for a faulty product within its 2-year warranty period, for example, they are going camping the next day, but their Totalfreeze will not switch on, Totalcool will, in this instance, authorise a direct swap of new for old from the dealer stock
If Totalcool are closed, in this rare moment of crisis for the end user, then Totalcool authorises the dealer to decide on the need for an immediate new for old swap providing that the retailer informs Totalcool of the circumstances at the first available opportunity (normally on the first day that the Totalcool warranty department reopens)
Any unauthorized returns outside of those described above will not be accepted and will be returned to the sender at his/her expense
Totalcool owns all parts removed from repaired products, we reserve the right to use new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products.
When Totalcool repairs or replaces a product, its warranty term is only the remainder of the original 2-year warranty from the date of the original purchase by the end user