Refund and Returns Policy

Thank you for shopping at Totalcool.

If you’re not completely satisfied with your purchase, we’re here to help.

You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be in the same condition as you received it.
Your item must be in the original packaging.
Your item must have your receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you of the refund status immediately after inspecting the item.
If your return is approved, we will initiate a refund using your original payment method.
You will receive your refund within 3-5 business days.

Shipping

You will be responsible for paying the return shipping costs for your item. Shipping charges are non-refundable.

Contact us

If you have any questions about returning your item to us, please contact us on [email protected] or 01200 423109.